Felmért személy neve
MM slash DD slash YYYY

Imagine the following scenario and write an e-mail based on the instructions below.
The company you work for received a letter of complaint from a customer because the goods (s)he ordered were delivered late.
Your task is to write a 150-200-word e-mail (approx. 10-15 lines of electronic text) to the customer in which you

  • apologise for the lateness of the shipment;
  • give and explain two reasons for the lateness;
  • offer some solution to the problem.